Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, analyze how you use our services, and provide personalized experiences. Similar technologies include web beacons, pixels, and local storage.

2. How We Use Cookies

ACTAVOUCH uses cookies for several purposes to ensure optimal platform functionality and security:

Essential Cookies

These cookies are necessary for our services to function properly and cannot be disabled:

• Authentication: Keep you logged in and maintain your session security
• Security: Detect suspicious activity and prevent unauthorized access
• Load Balancing: Distribute traffic efficiently across our servers
• CSRF Protection: Prevent cross-site request forgery attacks

Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language Settings: Remember your preferred language
• Theme Preferences: Save your display preferences
• Form Data: Remember partially completed forms
• Dashboard Layout: Maintain your customized interface settings

Analytics Cookies

These cookies help us understand how users interact with our platform:

• Usage Statistics: Track page views, session duration, and feature usage
• Performance Monitoring: Identify slow-loading pages and technical issues
• User Journey Analysis: Understand how users navigate our platform
• Error Tracking: Identify and fix bugs and technical problems

3. Types of Cookies We Use

Cookie Type	Purpose	Duration	Required
Session Cookies	Authentication and session management	Session only	Yes
Security Cookies	Fraud prevention and account protection	30 days	Yes
Preference Cookies	User settings and customization	1 year	No
Analytics Cookies	Performance and usage analytics	2 years	No
Marketing Cookies	Advertising and promotional content	90 days	No

4. Third-Party Cookies

We work with trusted third-party services that may place cookies on your device:

Service Providers

• Google Analytics: Website analytics and user behavior insights
• Cloudflare: Content delivery and DDoS protection
• Stripe: Payment processing and fraud prevention
• Intercom: Customer support and communication
• Hotjar: User experience analysis and feedback

Integration Partners

• Identity Verification: KYC/AML compliance services
• Email Services: Transactional and marketing email delivery
• Video Conferencing: Employer verification calls
• Social Media: Social login and sharing features

5. Managing Your Cookie Preferences

Browser Controls

Most web browsers allow you to control cookies through their settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Our Cookie Controls

You can manage your cookie preferences directly on our platform:

• Visit your account settings to adjust cookie preferences
• Use our cookie consent banner to customize your choices
• Contact support to request specific cookie modifications
• Opt out of non-essential cookies while maintaining functionality

6. Cookie Retention and Deletion

Automatic Expiration

Different cookies have different lifespans:

• Session Cookies: Automatically deleted when you close your browser
• Persistent Cookies: Remain until their expiration date or manual deletion
• Security Cookies: Expire after periods of inactivity
• Preference Cookies: Updated when you change settings

Manual Deletion

You can manually delete cookies at any time through:

• Your browser's privacy settings
• Our platform's cookie management tools
• Third-party privacy tools and extensions
• Contacting our support team for assistance

7. Mobile Applications

Our mobile applications may use similar technologies to cookies:

Mobile Identifiers

• Device IDs: Unique identifiers for analytics and security
• App Preferences: Settings and customization data
• Usage Analytics: App performance and user behavior data
• Push Notifications: Delivery and tracking of notifications

Mobile Controls

• iOS: Settings > Privacy & Security > Tracking
• Android: Settings > Privacy > Ads
• App-specific settings within our mobile applications
• Device-level controls for location and data sharing

8. International Transfers

Some of our cookie data may be transferred to and processed in countries outside your residence. We ensure adequate protection through:

• Standard contractual clauses for data transfers
• Adequacy decisions from relevant data protection authorities
• Certification under privacy frameworks like Privacy Shield successors
• Explicit consent for specific data processing activities

9. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. Updates will be communicated through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to this page with revision dates
• In-app notifications for significant changes

10. Your Rights

Under applicable data protection laws, you may have rights regarding cookies and tracking:

• Consent Withdrawal: Withdraw consent for non-essential cookies
• Access: Request information about cookies stored on your device
• Deletion: Request deletion of non-essential cookie data
• Objection: Object to certain types of tracking and profiling