Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and authentication credentials
• Identity Verification: Government-issued ID, address verification, and biometric data for security purposes
• Financial Information: Bank account details, payment card information, and transaction history
• Communication Data: Messages, support tickets, and correspondence with our team
• Professional Information: Employment history, skills, and career preferences (ACTAJOBS users)

Automatically Collected Information

When you use our services, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Location Data: General geographic location based on IP address
• Security Data: Login attempts, security events, and fraud prevention information

2. How We Use Your Information

Service Delivery

• Provide and maintain our ACTARECOVER, ACTAJOBS, and ACTASECURE services
• Process transactions and facilitate asset recovery operations
• Verify user identities and prevent fraudulent activities
• Enable secure communications between platform users

Platform Security

• Detect and prevent fraud, money laundering, and other illegal activities
• Monitor for suspicious behavior and security threats
• Conduct risk assessments and compliance checks
• Maintain the integrity of our escrow and verification systems

Customer Support

• Respond to your inquiries and provide technical assistance
• Investigate and resolve disputes or complaints
• Improve our services based on your feedback

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party providers who assist us in:

• Payment processing and financial services
• Identity verification and background checks
• Cloud infrastructure and data storage
• Customer support and communication tools

Legal and Regulatory Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and protect our rights
• Investigate potential violations of law or platform policies
• Protect the safety and security of our users and the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

4. Data Security and Protection

Security Measures

We implement industry-leading security measures including:

• Encryption: End-to-end encryption for sensitive data transmission and storage
• Access Controls: Role-based access with multi-factor authentication
• Monitoring: 24/7 security monitoring and threat detection
• Compliance: SOC 2 Type II and ISO 27001 certified security frameworks

Data Retention

We retain your information only as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and enhance platform security

5. Your Privacy Rights

Access and Control

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities

Marketing Communications

You can opt out of promotional communications at any time by:

• Using the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting our support team

6. International Data Transfers

ACTAVOUCH operates globally, and your information may be transferred to and processed in countries other than your residence. We ensure adequate protection through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent privacy protections
• Certification schemes and binding corporate rules

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Third-Party Services

Our platform may contain links to third-party websites and services. This privacy policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in your account dashboard