Terms of Service

1. Acceptance of Terms

By accessing or using ACTAVOUCH services, including ACTARECOVER, ACTAJOBS, and ACTASECURE, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these terms, you may not use our services.

2. Description of Services

ACTARECOVER

A digital asset recovery service that connects users with certified recovery agents to investigate and recover stolen or lost digital assets, including cryptocurrencies and other digital valuables.

ACTAJOBS

A video-verified employment platform that connects job seekers with legitimate employers through secure application processes and comprehensive verification systems.

ACTASECURE

A smart escrow platform that facilitates secure transactions between buyers and sellers for high-value digital and physical goods through reputation-based security measures.

3. User Accounts and Eligibility

Eligibility Requirements

• You must be at least 18 years old to use our services
• You must provide accurate and complete information during registration
• You must not be prohibited from using our services under applicable laws
• You must not have been previously suspended or banned from our platform

Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You agree to accept responsibility for all activities under your account
• We may suspend or terminate accounts that violate these terms

4. User Conduct and Prohibited Activities

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You will not:

• Engage in fraudulent, deceptive, or misleading activities
• Violate any applicable laws, regulations, or third-party rights
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use our services to facilitate money laundering or terrorist financing
• Harass, abuse, or harm other users or our staff
• Create multiple accounts to circumvent restrictions or fees
• Reverse engineer, decompile, or attempt to extract source code

5. Financial Services and Transactions

Payment Processing

• All payments are processed through secure, licensed payment providers
• You authorize us to charge applicable fees to your chosen payment method
• Fees are non-refundable except as explicitly stated in our refund policy
• We reserve the right to modify fees with 30 days' notice

Escrow Services (ACTASECURE)

• Funds held in escrow are protected by our security measures and insurance
• Release of escrowed funds requires mutual agreement or dispute resolution
• We may charge fees for escrow services and dispute resolution
• Disputes are resolved through our internal mediation process first

6. Recovery Services (ACTARECOVER)

Service Limitations

• We do not guarantee recovery of any specific amount or asset
• Recovery timelines vary and cannot be guaranteed
• Some cases may be closed without recovery due to legal or technical limitations
• Clients are responsible for providing accurate and complete case information

7. Employment Services (ACTAJOBS)

Employer Verification

• We verify employer identities through video calls and document verification
• Verification does not guarantee job quality or employer behavior
• Users should exercise due diligence in all employment interactions
• We are not party to employment contracts between users and employers

Job Seeker Responsibilities

• Provide accurate information in your profile and applications
• Do not misrepresent your qualifications or experience
• Respect employer intellectual property and confidentiality
• Report suspicious or fraudulent job postings immediately

8. Intellectual Property

Our Rights

ACTAVOUCH and its services are protected by intellectual property laws. Our trademarks, logos, service names, and content are owned by us or our licensors.

User Content

You retain ownership of content you submit but grant us a license to use, modify, and display it as necessary to provide our services.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers and Limitations of Liability

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may suspend services for maintenance, updates, or other operational reasons.

Third-Party Services

We integrate with third-party services and are not responsible for their availability, accuracy, or performance. Use of third-party services is subject to their respective terms.

Limitation of Liability

To the maximum extent permitted by law, ACTAVOUCH's liability is limited to the fees paid for our services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Indemnification

You agree to indemnify and hold harmless ACTAVOUCH, its affiliates, officers, and employees from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

12. Termination

Termination by You

You may terminate your account at any time by contacting our support team. Termination does not relieve you of obligations incurred before termination.

Termination by Us

We may suspend or terminate your account for violations of these Terms, illegal activities, or other reasons that could harm our platform or users.

13. Dispute Resolution

Internal Resolution

We encourage users to contact our support team first to resolve any disputes. Many issues can be resolved quickly through direct communication.

Arbitration

Any disputes that cannot be resolved through internal processes will be settled through binding arbitration in accordance with the rules of the International Chamber of Commerce.

14. Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles. Any legal proceedings must be brought in the courts of Delaware.

15. Changes to Terms

We may modify these Terms periodically. Material changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our platform
• Updates to this page with revision dates

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional service-specific terms, constitute the entire agreement between you and ACTAVOUCH.